Smarttripen | Australian Grants, Tax Offsets & Government Support

Smarttripen Pty Ltd (ABN 42 659 847 123) ("Smarttripen", "we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches scheme. This Privacy Policy explains how we collect, use, disclose and protect personal information through smarttripen.com.au and related services.

1. Information we collect

We collect personal information that you voluntarily provide to us when you request an eligibility check, a consultation or subscribe to our updates. This typically includes your full name, email address, phone number, postcode, household or business situation and any information necessary to assess your eligibility for Australian government programs. We also automatically collect limited technical data such as IP address, device type, browser and pages visited, through cookies and similar technologies.

2. Why we collect it

We collect your information to (a) assess your eligibility for tax offsets, grants and government payments, (b) provide you with our advisory and application services, (c) send you relevant updates about Australian government programs, (d) comply with our legal and regulatory obligations, and (e) improve our website and services. We will never sell your personal information.

3. Disclosure to third parties

We may disclose your personal information to our in-house advisors, certified tax agents, registered BAS agents and accredited partners assisting us with your application, as well as to government agencies where strictly required to lodge a claim on your behalf. We may also disclose information to our cloud service providers located in Australia or the European Union, always under appropriate contractual safeguards.

4. Security

We implement administrative, technical and physical safeguards to protect your information, including TLS 1.3 encryption in transit, encryption at rest, strict role-based access controls and continuous security monitoring. No method of transmission over the Internet is 100% secure, but we maintain reasonable steps to protect your information.

5. Your rights

Under the Privacy Act 1988 you have the right to access the personal information we hold about you, to correct it if it is inaccurate, to withdraw consent and to complain to the Office of the Australian Information Commissioner (OAIC). To exercise any of these rights, contact us at hello@smarttripen.com.au. We will respond within 30 days.

6. Retention

We retain your personal information only for as long as necessary to provide our services and to comply with our legal obligations under Australian tax and consumer laws, typically up to seven (7) years after the last interaction.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on this page with an updated date.

8. Contact

Privacy Officer — Smarttripen Pty Ltd, Level 14, 60 Margaret Street, Sydney NSW 2000, Australia. Email: hello@smarttripen.com.au. Phone: +61 2 8330 4217.